FINDING A PROPERTY : Our personnel are specially trained and equipped to assist Tenants to find properties to rent that will meet their needs. We maintain a database of properties available to rent and of prospective Tenants and their requirements. As properties become available, our first action is to contact waiting Tenants on the database whose requirements match the property. Typically, properties to rent become available about two months before occupancy date so where possible, it is advisable to start looking early.

VIEWINGS : Having identified a potentially suitable property, we will arrange a viewing. This will be at a time to suit you either during normal working hours or on a Saturday subject of course to the Landlord’s permission. All viewings will be accompanied by a member of staff who will be able to provide immediate advice and answer any questions you may have.

OFFER / APPLICATION : Having decided on a property, you will need to complete a Written Application Form. At this time, any details or requirements can be provisionally agreed such as Occupancy Date, Duration of the Letting etc.

On application, a Reservation Deposit will be required. Assuming the rental proceeds, this will be deducted from the fees due before occupation. If we or the landlord decline your application, it will be refunded. It will not however be re-funded if you decide not to proceed for any reason or, if the Tenancy fails to proceed due to incomplete or inaccurate information provided in the Tenancy Application.

REFERENCES : We will take References on behalf of the Landlord. Normally these will include your Employer, any former Landlord and a Character Reference. In addition a Credit Check will be undertaken.

Where a Tenant is unable to meet the required Income or Credit Checks, the Tenant may have a Guarantor agreed to underwrite any rent liabilities.

RENT : Rents are normally quoted on a Calendar Month Basis. In addition, the Tenant is usually responsible for council tax, water rates, gas, electricity and telephone costs.

Rents are payable by Standing Order (unless alternative arrangements are agreed in advance) to our Firm’s Bank Account monthly in advance with the first month’s rent due before taking occupation of the premises.

BOND / DEPOSIT : A Bond / Deposit is always required prior to occupation. This is normally equal to one month’s rent. Where we are managing the property, this Deposit will be held by us and covered by Insurance in accordance with Current Legislation. Where we are not managing the property, the Landlord will take any Tenancy Deposit that is required or alternatively, the Landlord may request our Firm to hold the Deposit which will be covered by Insurance in accordance with Current Legislation.

The Deposit is held to cover any breakages, damage, rent arrears or other tenant liabilities. Where we are managing, at the end of the Tenancy, we will check the property in the presence of the Tenant and assess any damages and deductions due.

Please note that the Deposit cannot be used by the Tenant to cover rent.

ADMINISTRATION / AGENCY FEES : A fee is due to our Firm prior to the start of the Tenancy to cover the Tenant’s share of Administration Costs, including preparation of the Tenancy Agreement and any Legal Notices, Referencing and Credit Checks, and check in and check out.

Where an Independent Inventory Agent is used, there may also be a fee from the Inventory Agent for the check in.

Our fees are laid out on an information sheet that is available from our office.

All fees are subject to VAT at the prevailing rate.